What is the most important skill for a new leader?

Constant learning. Public speaking is also important – take toastmasters.
Jim Estill from Time Leadership – CEO Blog

It is much easier to want to follow someone who is constantly improving themselves.  Public speaking is something that is often overlooked. Even a leaders that does no public speaking needs the communication skills that come from having a good public speaking ability.

Connection skills: connection to work, organization, and the people you lead. Getting everyone to connect at an authentic level to their strengths and to leverage their strengths in the service of the organization. Remember as leaders we are human.
David Zinger from Employee Engagement

I have definitely seem many people try to lead who do not have this ability.  Some of this comes from having a “I’m the leader, you are the follower” attitude.  Some comes from simply not spending enough time paying attention to those around you.

There are so many, but I think the most important skill for a new leader is to learn the art of command. This includes a new leader taking unpopular stands when necessary, facing adversity head on and encouraging open debate as a way to work through tough challenges and crises. Young leaders have to develop the emotional and mental strength to be able to communicate with higher management, investors and tough competitors, and in order to do this, a leader has to come up with big ideas and express them with passion and conviction. A young leader has to know the “cutting line” as to when he/she will say “We’re moving on” and then follow through each decision with a presence that communicates strength and confidence.
Leadership Coach Bea Fields, President of Bea Fields Companies, Inc. from Five Star Leader.com

Very good advice.  At least part of this comes down to knowing what to do. Early in my career I watched my boss avoid confrontation on a particular issue.  I didn’t understand why she didn’t push to “take care of things.”  One month later, the situation resolved itself without her needing to create any type of conflict.  I realized that she had the experience to know when to push and when to let things go.  It was extremely valuable and something I worked hard to develop in myself.

Thought!!!!! Leaders must keep things in perspective and most of all, keep the Desired Outcomes in mind. They must also continually remind their people of the purpose behind the processes. People need to find meaning in their work.
Jim Cathcart from Cathcart Institute, Inc

This is another area where I’ve seen a number of counter examples.  I’ve worked with companies where no one knew exactly what they were trying to do because the head of the company didn’t want to tell them his goals.  His logic was that if they new his goals and missed them people would be discouraged.  What he didn’t seem to realize is that everyone was running in different directions because no one was communicating their purpose, direction and why those things were important.

The ability to connect with and communicate with others. Leadership is not so much about what you do. It’s about what you can encourage and inspire others to do. It’s about creating a vision and communicating that vision to others. Leaders inspire people and point people to a brighter and better future and empower them to take action to make that future a reality.

Jon Gordon, author of the international best seller, The Energy Bus from www.JonGordon.com

This is a good distinction about the role of a leader.  Leaders often get too caught up in doing all the work and don’t spend enough time communicating their vision to people around them.  This is one of the reasons leaders hit a glass ceiling when it comes to growth.

Humility
Bussta Brown from Leadership Cultivation

Humility is one of those things that can help everything else fall into place.

Humility – the ability to understand that they are a conduit for activity not the driver of activity. Leaders need to value the input and work of the team – demonstrate that value and continue to set goals and objectives for the team to tackle.
Paul Hebert from Incentive Intelligence

Another vote for humility.  It is sometimes difficult for a leader to get to the point where they understand that the value of their team working together toward the goal is often greater than getting things done exactly the way the leader would do it on their own.

As John F Kennedy once said ‘Leaders are perpetual learners’. An attitude of openess towards learning – learning from every single incident how much ever trivial it appears to be, learning from every single person that they meet, how much ever small that person appears to be – is the most important skill for a leader. Leaders should go around with a permenant ‘Learner’s Board’ around their neck.
Sangeeth Varghese from LeadCap: Building a nation of leaders

When a leader things they have “arrived” they are probably not going to accomplish much more.

Being able to learn from everyone around them – as quickly as possible.
Marshall Goldsmith from Marshall Goldsmith Library

This is an interesting perspective.  So much of the time we focus on the way that leaders need to communicate out and teach people around them.  It is just as important for them to quickly learn from the people they are working with.

This is a tough question. There are so many important skills to be developed simultaneously and that development is continual. If I have to choose one I would say communication. If a leader is a poor communicator, he will never be able to create the cultural climate necessary to bring about positive change. Leadership is about taking people from point A to point B and this rarely happens in a straight line. It’s more like leading people through an obstacle course while blindfolded. The leader has to stay ahead of the team, pointing out the obstacles and communicating where to go next.

In the ancient middle east, shepherds would share large, walled, areas for their sheep to sleep in at night. These areas were meant for the protection of the sheep from predators such as wolves. The sheep would intermingle in the fold and there was no way to distinguish on shepherd’s sheep from the other by looking at them. Interestingly, when a particular shepherd was ready to take their sheep to pasture, he would simply walk into the fold and make a unique sound with his voice. His sheep knew his voice and his special command. They would get up and follow him out of the fold.

Leaders must develop their unique voice.
Tad Thompson from Total Leadership

The way leadership is often taught is to point out how other leaders did things. Tad’s point about developing your unique voice is often overlooked.  This isn’t to say you can’t learn from the success and failures of others, but it is always important to look at what is working for someone else and figure out how to apply it given your particular personality, goals, and values.

The two essentials for any successful leader are the ability to choose the right strategy and the right people. I have found that the most difficult part of solving this equation is learning to eliminate bad strategy and fire unproductive leaders. There is a natural human reluctance to do much of either, which is why most leaders are mediocre.
Will Marre from Will Marre’s Blog Site

Having a good definition of success is vital for both of these things.  I see a lot of leaders particularly in non-profits who determine success based on how things feel–not on how well they are working. With a business dollars becomes a pretty easy to understand metric, but you need to have other very measurable goals besides money.  Once you have a good measurement, it is easier to determine who needs to go and what strategies are not effective.

Setting sensible priorities for him or herself and those being supervised. It’s easy to yell for results and set near-impossible targets, but all it proves is that you’re an idiot. Macho management, the approach most often practiced today, is based on the erroneous belief that pushing people to their limit is both motivating and acceptable. In reality, all it does is encourage them to cut corners and feed you with whatever you want to hear, just to get you off their backs. No one can do quality work, let alone be creative, if they’re stressed and exhausted. Focus only on what really matters and dump the rest.
Carmine Coyote from Slow Leadership

In this respect, good leaders are kind of like good teachers.  They set goals/assignments that are carefully chosen to help people stretch but still succeed.  The momentum of success is then carried on to the next goal/assignment.

I know it’s three, but I believe these three are the tripod of success: Insight, Influence, Integrity.
Shelley Holmes from Leadership and Motivation Training

The ability to understand beyond what is apparent on the surface, the ability to move people toward a desired result, and the ability to operate ethically and inline with your values are all key traits.

Empathy. Understanding others. ‘Sizing people up’.
David Straker from Changing Minds

“Sizing people up” is an interesting skill to try to develop.  Some people have an uncanny ability to read people, but everyone can develop at least some skill in this area simply by becoming more conscious of how you “feel” about various people you meet.

Listening. It is the key to learning, adapting, building community, and developing vision.
Don Frederiksen from Lead Quietly

I think this ties in well with humility that was suggested earlier.  People who are not humble are not going to listen.  People who don’t listen are going to make mistakes that could have been avoided.

Effective communication skills are vital. That includes giving assignments, checking for understanding, following up to make sure that understanding translates into behavior and talking to people about performance or behavior in ways that help them and the team perform better.

For one behavior, I’d pick touching base a lot. Many good things flow from this.
Wally Bock from Three Star Leadership

I see a lot of leaders with a deficit in the area of followup.  They give assignments without any clear indication of how or when success will be measured.  From what I’ve seen of the military leadership model, they seem to do a great job of associating goals and assignments with measurements of success and planned followup.  It is much easier to move forward when followup becomes part of the culture instead of something that only occurs when things go wrong.

Connected to my first answer, my vote would be for communication skills. You can have the most fabulous, legacy-destined message in the world, but you won’t get very far if you cannot articulate it clearly enough to inspire others, causing them to enroll in your goal or movement. Campaigning wow projects has to be your forte: Great leaders are energy creators who infuse people with optimism and fire them up with positive expectancy.
Rosa Say from Managing with Aloha Coaching

Another vote for communication.  It is interesting to consider that the leader with a mediocre vision and good communication skills may still accomplish more than someone with a great vision and mediocre communication skills.

Assertiveness. Clean, clear, unequivocal, don’t-mess-about-with-me, communication is the essential tool of leadership. People need to understand you and they need to know what is important, why it is important, and when it has to be done by. Without this skill, you’ll find delegating very difficult and will become endlessly mired down in tactical detail.
Rowan Manahan from Fortify Your Oasis

When Lafayette was working with Washington’s troops he commented on how the American soldiers would do anything once they knew the reasoning behind it.

Relationship-building. You must be able to walk the walk and talk the talk with people from all angles of the organization. Be nice, friendly, firm, and persuasive. I had a great boss who said that you can easily learn the ‘analytics stuff’, but it takes years of grinding to influence throughout the organization.
Dan Naden from Naden’s Corner

Influence is something very hard to measure, but very vital in getting almost anything done.

The ability to enroll their team in helping to deliver the solution or change needed by helping them all to become leaders, i.e. by building a “distributed leadership” approach in the team, rather than the old-fashioned hierarchical structures.
Mick Yates from LeaderValues

Having compassion and heart is an essential ingredient to leadership. The heart is often a difficult thing to discuss in a business context because people automatically feel that they will be “walked all over” if they are too compassionate. But real compassion and heart is not necessarily soft, but it is truthful. Great leaders see individuals and see their strengths. You can’t really ’see’ another person without having full compassion and releasing judgments. The slate needs to be clean as a leader. When a leader comes loaded with preconceived notions about people and/or situations, they don’t allow room for others to rise to the occasion.
Laura Lopez from Laura Lopez and Company

It’s not so much a skill as it is an ability. Leaders must develop the ability to challenge their own mental models (assumptions, beliefs, perceptions) that shape their decision-making and the actions they take. If their mental models are oriented in the right way (for instance, believing that people generally want to contribute their best every day), then it’s easy to help them develop the specific skills necessary to unleash the talents of the people in their organization. If their mental models are oriented in the wrong way (for instance, believing that people don’t want to perform their best or they are merely trading time for money), then all the skill development in the whole world won’t help the leader be more effective.

Here’s a real world example. Organizations spend millions of dollars every year developing the listening skills of their leaders. They teach them very specific skills about establishing the right environment for most effective listening, minimizing distractions, maintaining eye contact, asking appropriate follow-up questions and re-stating what the other person said. All of which are important. But, if the leader thinks the person they are “listening to” is just a whiner or complainer, the skills don’t matter. They leader is not going to hear what the other person is saying. On the other hand, if the leader truly believes that the other person has something valuable to contribute, even if they are “whining,” then the leader will get the message almost in spite of their actual “skills.” The leader’s effectiveness is determined by his/her mental models.

The challenge is that most of our mental models about leadership are baked in and hidden. Often, leaders aren’t aware of the assumptions they make or their underlying beliefs. And, it can be scary to hold those assumptions and beliefs up for examination and possible changes. So, developing the capability to do so distinguishes great leaders from others.
Sean Ryan from WhiteWater Consulting Group

I think that strongly relates to some of the previous suggestions of trying to learn from everyone. Listening to learn is a lot more effective that following some type of list where you are supposed to repeat what they say, etc. Sean is right. If you think the person has nothing to contribute, it doesn’t matter how good your “listening skills” are developed.

Maintain confidentiality for what they are told. Whether it is something from employees (“I have cancer”) or from other managers (“We need to lay off 10% of the department”), a leader has to maintain confidentiality in order to have trust.
Scot Herrick from Career Management for Cubicle Warriors

This can be a challenge, but I’ve seen many people in leadership positions ruin any influence they have with their employees because they violated their trust.

Communication. Work on your ability to share your ideas in verbal and written form. Be comfortable standing in front of a group. Be able to communicate with passion on subjects you know only a little about! Have solid skills in clear, concise writing.

Military leaders must be able to give clear orders, to share their vision, to inspire people. All require good communication skills. I do not know a senior military leader who cannot command a room!
Thomas Magness from Leader Business

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Leading on Purpose

by Mark Shead on February 22, 2007

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Many people get put in a leadership position and just lead by accident. They do whatever seems good at the time without viewing each action as part of an overall plan. Sometimes they do great things and sometimes they do things that really hurt them from a leadership standpoint. Leading on purpose means making decisions as part of an overall strategy to make it easier for people to follow you.

Examine Each Action From a Leadership Perspective

Whenever you get ready to do something, ask yourself if it will help or hurt your leadership influence. For example, the evening you are asking everyone else to stay and work late, probably isn’t a good time to announce that you are head off to see a movie.

As a leader people are going to watch you very closely. If you have a good relationship with the people you lead, they will bend over backwards to come through for you, but only if they don’t think you are being hypocritical.

I have seen leaders announce they were laying off workers for budgetary reasons and then spend $50,000 on remodeling their corporate apartment. Other leaders asked people to try to conserve and save money and then spent $15,000 on a custom book shelf for their office.

Both of these expenses weren’t necessarily unreasonable, but it was clear that they hadn’t thought through the consequences of their actions from a leadership perspective. It didn’t ruin their ability to lead, but it set them back. Too many mistakes like this can erode your leadership capability and move you to a place where you are leading only by authority not by earned respect.

Leaders Shouldn’t Make Promises they Can’t Keep

This is a frequent problem for leaders. They are optimistic about the future and start making promises to people based on what they want to see happen. People will understand that plans change, but if you promise you are going to do something for someone, they will expect you to follow through. When you promise something to someone, they may make very important decisions based on your promise. If you don’t come through, it can have a much bigger impact than what you see.

Here is an example that I’ve seen happen in various shapes and forms. Your organization is going through a tough year, so you can’t give out raises as promised. You talk to a few of your direct reports and apologize and promise that next year you plan to give out bigger raises than normal to make up for this year. Some people will take you at your word and buy a new house, car, or boat based on your promise of a bigger raise. This is not prudent financial management on their part, but if you are unable to keep your word you will lose some of your ability to be an effective leader with that person.

Even when they don’t go out and make financial decisions based on your promise, they will tend to mistrust you in the future. For example, I was at one organization that promised to tie year end raises to each manager’s continued education. When the new year came around, everyone was given a standard raise and the educational goals were never mentioned. The people who had been at the organization for a long period of time had just ignored the continuing education goal because they new nothing would come of it. The individuals who were new and worked to achieve the goal lost some faith in the leadership. By itself it wasn’t a that big of deal, but the leadership consistently made similar mistakes and over time, people trusted the leadership less and less.

Long Term Leadership

Leading on purpose means taking the long term approach to leadership. It means thinking about how current actions will impact your leadership ability 4 or 5 years down the road. In many situations leaders don’t think like this. They expect to move on in 2 or 3 years, so they only think about short term impact.

The problem with this approach is that the leadership legacy that you have built will follow you beyond your current job. The world is getting smaller and it is very likely that you will be working with someone in the future that you’ve worked with before, or who is best friends with someone you’ve worked with before. If you haven’t done a good job of making long term decisions, it will come back to haunt you.

Leaders Should Know What to Do

Leaders need to be prepared. Often times this is just a simple matter of thinking ahead. There are certain circumstances that you can see coming. For example, if you take a new position and soon realize that you will probably need to let a particular person go, you should be prepared for that possibility. You should have thought through the best way to handle it and most importantly you should have thought through the ways you are not going to handle it–ways that could create an even bigger problem.

Making decisions is a big part of leadership and the more intelligent your decisions, the better of a leader you can become. A decision made on whim is much less likely to be the best choice as compared with a carefully planned out decision made in advance.

Leading in a Specific Direction

Leaders have to know where they are going and constantly communicate this direction. This is usually referred to as vision casting. Some leaders run into problems because they aren’t very good at articulating their vision. Most leaders have problems because they haven’t really figured out what their vision is. They may have a few ideas of where they want to go, but they haven’t really sat down and worked out exactly where they want to end up and their rules for getting there.

It is much easier to follow someone who is unambiguous about where they are going. When someone hasn’t really put in the effort of developing a plan for where they want to go, they are difficult to follow. A lot of inexperienced followers will think there is a problem with themselves and they will try to compensate. To do this they will create their own version of the vision. Usually that version will be very biased toward their own goals and aspirations. This isn’t their fault–they are doing the best with the information they have been given. In the end, the highly motivated people all create their own vision each heading in a slightly different direction.

Imagine 25 people all holding the edges of a large parachute. The parachute is held tight so it doesn’t touch the ground. Each one has a general idea of where they are heading, but no real plan for getting there. One person is going to head straight toward the goal. Another is going to try to head toward the goal, but stay on the sidewalk, another wants to head to a couple secondary goals before reaching the final destination, etc. When these people try to walk they will have a very difficult time working together. Since everyone is headed in a slightly different direction, they will probably end up tripping over each other, letting the parachute drag on the ground and get dirty, and in the end everyone will be frustrated with each other. There will be a lot of time spent trying to figure out whose vision is the right one.

The problem is, this really isn’t their job. It is the leaders job to set the goal and the rules for achieving that goal. This doesn’t mean the leader doesn’t take input from others and it doesn’t mean that you can’t correct your course midway as new information becomes available, but you can’t leave leadership to chance. Individuals will create their own vision when one doesn’t exist. It is unlikely that your team will all create the exact same vision.

In most organizations there is always some degree of push and pull as people head in slightly different directions. The better you define and communicate your vision the more you can minimize the unnecessary friction and keep people focused on the goal.

Leaders Create Leaders

A good leader leaves a legacy of leadership skills in others. Well led organizations become even more well led because of this. It all starts at the top with the organizational leader. If you invest in the people under you, they will learn how to invest in the people under them. If you avoid making promises you can’t keep to people under you, they will be less likely to break promises to people under them.

Many times you will find an organization that is extremely dysfunctional in a particular area. When you trace the problem, it becomes evident that the problem started with leadership at the very top. Everyone else followed the example that they were shown and turned a small flaw in one or two people into an organization wide dysfunctional problem.

Leading on Purpose Summary

Leading on purpose is not easy. It takes effort and focus. You have to be willing to practice what you preach–and that does not come naturally to many people. However, by being aware of how you lead and the impact that your decisions have on others, you can increase your leadership skill and earn respect and leadership influence with others. The more you do this, the easier it is to function as a true leader and not just someone with a title.

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Leadership Coach Interviews

February 14, 2007
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This is an interview with three coaches that specialize in leadership. They generously offered to answer some questions about leadership and leadership coaching for Leadership501. The coaches are:

Wilson Ramirez – www.leadershipwisdom.com
Carl Robinson – www.leadershipconsulting.com
Barry Zweibel – www.ggci.com

Read on for their insights into leadership.
What is the most common mistake you see made by leaders?
Wilson Ramirez:
The [...]

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Leadership and Writing

February 5, 2007
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Writing is an important leadership skill that is often overlooked. It is unlikely that you will ever see writing at the top of any list of important leadership skills. For a leader to be effective they must communicate their outlook, vision and worldview to the people they are leading. A leader who cannot [...]

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Tips for New Supervisors

January 30, 2007
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This is a collection of tips for new supervisors. The advice is useful to anyone in a management position. Most people are thrown into supervisory positions with very little in the way of training or guidance. These tips for supervisors can help you be proactive in avoiding problems that can occur further down the road.

Know [...]

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Leadership Trait Theory

January 30, 2007
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Leadership trait theory is the idea that people are born with certain character traits. Since certain traits are associated with proficient leadership, it assumes that if you could identify people with the correct traits, you will be able to identify leaders.
Most of the time the traits are considered to be naturally part of a [...]

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Definition of Management

January 30, 2007
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If you look up the dictionary definition of management, among many examples you will find clues as to the real definition of management. This article simply takes an assortment of definitions and looks at what they say and what they imply about management.
“Management” (from Old French ménagement “the art of conducting, directing”, from Latin [...]

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Five Most Important Leadership Traits

January 3, 2007

Some people sit and pontificate about whether leaders are made or born. The true leader ignores such arguments and instead concentrates on how to become better at leading people. In this article, we are going to discuss five leadership traits that people look for in a leader. If you are able to increase [...]

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Functional Leadership Model

December 30, 2006
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Functional leadership is an approach that concentrates on how leadership occurs, rather than focusing on who does the leading. It defines the types of leadership behaviors that guide an organization and then looks at how those behaviors occur. Under this type of model, leadership is a distributed function. People at all levels [...]

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Leadership of the Future

November 16, 2006

The last 20 years has seen an incredible increase in technology. Most of the principles of good leadership remain the same, regardless of how technology changes. However, technology presents new challenges for leaders.
Virtual Contact Leadership
One of the benefits of modern technology is the ability to communicate with anyone anywhere in the world. [...]

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